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Customer email notifications & branding

· One min read
Baltix Team

Baltix can now send emails directly to your customers — pickup confirmations, reminders, and more — all branded with your store's logo. Available on the Premium plan.

What's new​

  • Pickup confirmation email — Automatically notify customers when their order is ready for pickup, with pickup point details and address
  • Pickup reminder email — Send a reminder to customers who haven't picked up their parcel yet
  • Custom logo upload — Upload your store's logo in the branding settings to personalize all outgoing emails
  • Notification settings — A new Settings → Notifications page lets you choose which emails are sent and when
  • Pickup point change link — Customers can change their selected pickup point directly from the email

Getting started​

  1. Go to Settings → Branding and upload your store logo
  2. Go to Settings → Notifications to enable customer email notifications
  3. Choose which emails to send (confirmation, reminder, or both)

Emails are sent automatically based on your preferences — no manual action needed.

note

This feature is available exclusively on the Premium plan.