Returns that are ready for Europe.

Give every shopper a clear, traceable statutory withdrawal journey. Baltix brings the 14-day request, return logistics, refund, and evidence trail into one fully EU-compliant workflow.

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EU return workflow

14-day withdrawal window

Customers can start a statutory withdrawal request within the EU consumer-rights timeframe.

Declaration and timestamps

The request, declaration, deadlines, and customer choices are captured automatically.

Return, label, refund

Guide the return to a pickup point, create the label, and issue the refund from one timeline.

Auditable by design

Every decision and status change stays visible for your team and your customer.

Every plan

The EU-compliant portal is included with Free, Starter, Growth, and Scale.

Every return

Customers get a consistent experience from request to refund.

Every step

Your team has the context and timestamps needed to act confidently.

Compliant by design, simple to operate

A better return experience for European customers.

Start offering a transparent, documented return process today—without adding another tool or upgrading your Baltix plan.

Make returns EU-ready