What's new​

Customer return portal​

• Customers receive a link to initiate a return on their order
• They select which items to return, choose a drop-off pickup point, and see the estimated refund
• The return shipping cost is automatically deducted from the refund amount

Manage returns from your orders page​

• A new Returns tab in the orders list shows all pending return requests
• Each order's timeline shows the full return history — from request to refund
• Approve or decline returns, create return labels, and issue refunds directly from the order page

Flexible return shipping pricing​

• Set return shipping prices per carrier in Settings → Shipping → Return
• Choose a single price for all countries, or set different prices per country
• The cost is clearly shown to the customer before they confirm the return

Automatic email notifications​

• Return link — Sent when you generate a return link for a customer
• Return confirmation — Sent when the customer submits their return request
• Return label ready — Sent when you create the return shipping label
• Enable or disable each email in Settings → Notifications

How to get started​

1. Configure return shipping prices in Settings → Shipping → Return
2. Enable return emails in Settings → Notifications
3. Open any delivered order and click "Generate return link"
4. The customer receives the link, selects items, and submits the return
5. Approve, create the label, and issue the refund — all from one page

What's new​

• Pickup confirmation email — Automatically notify customers when their order is ready for pickup, with pickup point details and address
• Pickup reminder email — Send a reminder to customers who haven't picked up their parcel yet
• Custom logo upload — Upload your store's logo in the branding settings to personalize all outgoing emails
• Notification settings — A new Settings → Notifications page lets you choose which emails are sent and when
• Pickup point change link — Customers can change their selected pickup point directly from the email

Getting started​

1. Go to Settings → Branding and upload your store logo
2. Go to Settings → Notifications to enable customer email notifications
3. Choose which emails to send (confirmation, reminder, or both)

Emails are sent automatically based on your preferences — no manual action needed.

What's new​

• Edit customer info — Update the customer name, email, and phone number from the order detail page
• Edit shipping address — Modify address, city, postal code, and country directly in Baltix
• Shopify sync — All changes are automatically synced to Shopify
• Improved customer card — Customer info now displays with clear icons for name, email, and phone
• Shipping address section — A dedicated shipping address block is now visible on the order detail page

Getting started​

1. Open any order from the Orders page
2. Click the edit icon (pencil) next to the Customer heading
3. Update the fields you need and click Save

Changes are saved and synced to Shopify automatically.

Complete order flow​

A brand new page that walks you through the entire lifecycle of an order — from the moment a customer places it to delivery (or return). It covers both FULL and PICKUP ONLY modes with interactive diagrams showing every possible scenario: pickup point selection, label creation, courier pickups, returns, and more.

→ Read the complete order flow

Create a shipping label​

A step-by-step guide for creating, viewing, downloading, and managing shipping labels. Includes available label formats per carrier, how to handle outdated labels, and troubleshooting tips.

→ Create a shipping label

Recovery page​

Learn how to generate a recovery link so your customers can select a pickup point after checkout — useful for non-Shopify Plus stores or when a customer skips the selection step.

→ Recovery page

FAQ​

A new FAQ page with quick answers to the most common questions, each linking to the relevant documentation page.

→ Read the FAQ

Setup order updated​

The setup guides now start with App Mode and Automation as the first step, since choosing your app mode is the first decision you need to make when setting up Baltix.

What's new​

• DPD pickup points — Your customers can now select DPD Pickup parcel lockers and pickup points at checkout
• Baltic coverage — DPD is available across all three Baltic states: Latvia (LV), Lithuania (LT), and Estonia (EE)
• Shipment creation — Create DPD shipments and generate labels directly from Baltix

Getting started​

1. Go to Settings → Carriers in the Baltix dashboard
2. Connect your DPD account by entering your API credentials
3. Create or update your shipping methods to include DPD

For detailed instructions, see the Connect carriers guide.

What's new​

Five step-by-step guides now walk you through the entire setup process:

1. Connect carriers — Add your API credentials for Omniva, Latvijas Pasts, SmartPosti, and more
2. Sender address — Configure your Shopify location so carriers can create labels and schedule pickups
3. Google Maps API key — Enable the interactive map in the pickup point selector at checkout
4. Shipping methods — Create Shopify markets and shipping methods, then link them to Baltix carriers
5. Activate extensions — Enable the pickup point selector and confirmation blocks in your checkout

In-app links​

Each onboarding step in the dashboard now includes a direct link to the corresponding documentation page, so you can get help without leaving the app.

Features​

• Pickup point integration for Baltic carriers
• Latvia, Lithuania, and Estonia coverage
• Seamless checkout integration